Shipping Return Exchange Policy

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Shipping

We will endeavor to process and ship your orders latest by the same, else next working day of receiving your order. If the order is within UAE it can take between 1-2 working days to receive the order from the date since it has been shipped. Free shipping and delivery can be availed for shipment within the UAE if the value is above AED 200. For all orders below AED 200, a minimal charge of AED 25 per order will be applied. Delivery to Out of Service Areas will incur extra charges. The recipient of an international shipment may be subjected to pay Customs Duties or fees as levied by the destination country. We have no control over these charges and are unable to calculate what they may be.

Return

Accidents happen. Whether you ordered the wrong part or realized afterwards that you wanted to upgrade, asmiat offers a no-hassle return and exchange policy to help you get the right product you need for your system. Unless it is specifically stated on a product page, the following policy applies to all online purchases.
Exchange or Return is possible only within 7 days from the date of delivery subject to the terms herein.
No Exchange or Return shall be made without the Original Invoice & Warranty Card provided and the product (including the unit carton) is returned unused and unopened (original seal not broken) along with accessories & FOC (Free of Cost) items, if applicable.
To complete your return or exchange, we require a receipt or proof of purchase. For returns, it is the customer’s responsibility to deliver the item back to Our Sales Office. For the customer’s convenience, we may be able to provide an option for collection via courier at a nominal rate.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or bank account, within a certain amount of days. Selected products as “On request” items are not possible to be returned. Shipping costs on returned products would be your responsibility. Shipping costs charged upon your purchase are non-refundable. Ensuring that it’s not our responsibility, if at all asmiat is necessitated for paying shipping charges upon any return product/shipment then such charges will be deducted from the subjected refund amount.
These terms & conditions shall be governed and constructed in accordance with the laws of the UAE as applied in the respective emirate.

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or bank account, within a certain amount of days. Sale Items (IF Applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Warranty Policy

 

 Limited Warranty Coverage:

Sajjad Hossain General Trading LLC offers a 3-month limited warranty for all kitchen and home decor items. This warranty covers manufacturing defects and material faults that impact the product’s functionality or durability.

Exclusions from Warranty:

The warranty does not cover damage caused by misuse, accidents, improper installation, or normal wear and tear. Items that are altered or repaired by unauthorized personnel will void the warranty.

Claims and Replacement Policy:

If a product is found to be defective within the 3-month period, customers can file a warranty claim by contacting customer service with proof of purchase and photos of the defect. If the claim is valid, the item will be repaired or replaced, depending on availability.

Privacy Policy

 

Privacy Policy for Asmiat

At Asmiat, we value your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information when you visit or make a purchase on our website, www.asmiat.com.

Information We Collect:

Personal Information: When you make a purchase or create an account, we collect your name, email, address, phone number, and payment details.

Usage Data: We may collect data on how you interact with our site, including your browsing behavior and device information (IP address, browser type, etc.).

How We Use Your Information:

Order Processing: To fulfill and manage your orders, including delivery and payment.

Communication: To send updates on your order, offers, and customer service messages.

Improvement: To analyze site usage and improve user experience.

Data Security:

We implement strict security measures to protect your personal information from unauthorized access, loss, or misuse.

Third-Party Sharing:

We do not sell or share your personal data with third parties, except for trusted partners necessary for order processing and delivery.

Cookies:

We use cookies to enhance site functionality and personalize your experience. You can manage cookies through your browser settings.

Your Rights:

You can access, correct, or delete your personal data at any time by contacting us.

For any questions about this policy, please reach out at sales@asmiat.com 

Terms & Conditions

Acceptance of Terms

By accessing and using the website of Sajjad Hossain General Trading LLC, you agree to comply with these terms and conditions. These terms govern your use of the website, including all transactions, services, and content provided. If you do not agree with these terms, you are advised to discontinue using the website.

Product Information and Pricing

All products displayed on the website are subject to availability. Prices, descriptions, and availability of products may be changed at any time without notice. While we strive to provide accurate information, errors in pricing or product details may occur, and we reserve the right to correct any such inaccuracies, even after an order has been placed.

Payment Terms

All payments for purchases must be made in full at the time of ordering. We accept payments through various methods as displayed on the website. In case of payment failures or issues, your order will not be processed until the payment is successfully completed.

Shipping and Delivery

Orders will be processed and shipped according to the delivery details provided at checkout. Shipping times may vary based on location and product availability. Sajjad Hossain General Trading LLC is not responsible for delays due to unforeseen circumstances such as customs, shipping carrier delays, or natural events.

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